Two Kinds of Complaint
Vora Lighting curates and presents product information — we don't process orders, take payment, or arrange delivery ourselves, so complaints tend to fall into one of two buckets.
Something Went Wrong With an Order
If your issue is with a product you bought, a late delivery, or a payment problem, that sits with the retailer who fulfilled the order — they hold the transaction and are best placed to resolve it. Go back to their site and use their customer service channel directly.
Something Went Wrong With Us
If it's about voralighting.co.uk itself — a listing that's wrong, a broken link, or how we've treated you — that's ours to fix. Use the form below and it'll come straight to us.
What Happens After You Submit
A person reads every complaint — you'll hear back within 2 working days to confirm we've got it, and a proper answer within 5 working days after that.